Terms of Service
Effective date: October 20, 2026
Most online terms read as a list of things the shop reserves the right to do. That is not what an agreement is, and it leaves the one question nobody answers: at what exact moment are you and we actually bound to anything?
So these terms follow the life of the deal itself, in order:
- Part 1 — How this becomes a contract. The offer, the acceptance, the price, and what is locked in once it is.
- Part 2 — What we promised. Including the promises we are not allowed to take back.
- Part 3 — What you promised. A short list. It really is short.
- Part 4 — When something goes wrong. Late, missing, broken, wrong, mispriced, disputed.
- Part 5 — The rules about these rules.
There is no arbitration clause here and no class-action waiver. You keep every forum the law gives you, including small claims court.
Words used here
Plushley, we and us mean Plushley LLC. You means you, whether you are buying or just looking.
Order — what you submit at checkout. Order confirmation — the email in which we accept it. Part 1 explains why the difference matters more than it looks.
Business days are Monday through Friday, excluding federal holidays.
Part 1 — How this becomes a contract
1. Your order is an offer. Our confirmation is the acceptance.
When you click to place an order, you are making us an offer to buy. Nothing is binding yet — not on you and not on us.
The contract forms when we send you an order confirmation email. That is the moment, and it matters because everything in Part 2 attaches to it. A page that merely says "we reserve the right to reject orders" never tells you when it stopped being able to.
Before that moment we may decline or cancel the order — for stock, for an obvious pricing error, for a suspected unauthorized transaction, or for a breach of Part 3. If your payment method was already charged, you get the entire amount back. No restocking fee, no processing fee, and no deduction of any kind.
If you have not received a confirmation within a few hours, check your spam folder before emailing us. That is where it almost always is.
2. The price is what you saw, plus tax shown at checkout
All prices are in U.S. dollars.
Sales tax is calculated at checkout based on your shipping address, because the rate depends on where the goods are going. The total on the checkout page before you confirm is the total we charge. We do not add handling fees, service fees, or anything else after that screen.
Prices can change, but a price change never reaches an order we have already confirmed.
If an item is obviously mispriced and we catch it after you order, we contact you and you choose: confirm at the correct price, or cancel for a full refund. If we cannot reach you, we cancel and refund. We never treat silence as agreement to a higher price, and we never charge a difference you did not approve.
3. Payment
By submitting payment information you confirm that you are authorized to use the payment method and that the information is accurate.
Payment is processed by a third-party payment provider. We do not receive or store your full card number.
If a charge on your statement does not look familiar, email us the date and the amount before you call your bank. We will find it and confirm whether it is ours. An email to us takes a day; a formal dispute takes weeks and can lock the order in place while it runs.
4. Who may buy
You must be at least the age of majority in your state, or have a parent or guardian place the order.
We may limit quantities on any item, and we may decline orders that appear to be placed for resale. What we do not do is tell you what you may do with something after you own it — once an item is yours, it is yours to keep, give away, or resell.
Part 2 — What we promised
5. To ship within the time we stated — and within 30 days at the outside
This is a federal obligation, not a courtesy. Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435) we must have a reasonable basis for the shipping time we advertise, and where we state no time, we must ship within 30 days of receiving your properly completed order.
If we cannot meet that time, we have to tell you before it expires, give you a revised date, and offer you the choice: consent to the delay, or cancel for a full refund.
If you cancel, or if we cannot ship at all, the refund is prompt — within seven business days where you paid by cash, check, or money order, and within one billing cycle where you paid by credit card.
You should not have to chase this, and we will never make a new ship date the condition of getting your money back.
Processing and transit estimates are in our shipping policy. Those are estimates; the paragraph above is not.
6. That the goods match what we said
Products will conform to the description, images, and specifications shown on the product page at the time you ordered. The product page is part of the deal, not advertising around it.
Colors can look different on different screens. A shade that varies because of your display is not a defect. A product that is not the color we described is.
7. Warranties we do not disclaim
This is where most terms pages overreach, so here is the plain position.
We do not sell products "as is." The implied warranty of merchantability and, where you told us what you needed the item for before buying, the implied warranty of fitness for a particular purpose apply to what we sell you (Fla. Stat. §§ 672.314 and 672.315).
Where we give a written warranty on an item, federal law prohibits us from disclaiming implied warranties at all (Magnuson–Moss Warranty Act, 15 U.S.C. § 2308). We are not going to write a clause that pretends otherwise.
Some states do not permit the exclusion of implied warranties or the limitation of certain damages. Where that is your state, those exclusions and limits do not apply to you, and nothing here is intended to change that.
The website itself is a different matter from the goods. We do not promise the site will be uninterrupted, error-free, or free of every vulnerability — no one honestly can.
8. Not to misuse your reviews
If you send us a review, a photograph, or a comment, you give us permission to display and share it in connection with our business, and you confirm it is your own and lawful.
What we will not do: condition a discount or any benefit on the review being positive, suppress or delete negative reviews, write reviews in invented customers' voices, or buy them. Those practices are prohibited by the FTC Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465), and they are also the quickest way for a store's reviews to become worthless.
You can ask us to stop using a submission at any time.
Part 3 — What you promised
Three things.
1. To pay for what you order, with a payment method you are entitled to use.
2. To give us an address that works. Full name, street, apartment or unit, city, state, ZIP. An incorrect address is the single most common cause of a delayed or returned package. Spot a mistake after ordering? Email us immediately — while the order has not shipped, we will fix it. Once it is moving, we cannot redirect it.
If a package comes back because of an address you entered incorrectly, you cover the postage for a second attempt. That is the extra postage and nothing else — it does not affect your rights if the goods are defective or not as described.
3. Not to use the site unlawfully. No attempts to break security or access accounts that are not yours, no malicious code, no automated scraping, no fraudulent orders, no impersonation. If you breach this, we may limit or close your access — and orders we have already confirmed still get filled.
That is the whole list. There is no fourth item asking you to indemnify us, and that omission is deliberate: shifting the cost of someone else's lawsuit onto a retail customer is not a term we are willing to use.
Part 4 — When something goes wrong
9. It is late
Contact us. We will tell you where it is, and if the delay has crossed the line in section 5, your right to cancel for a full refund is live.
10. It never arrived
A carrier scan that says "delivered" is evidence. It is not the end of the inquiry.
That distinction is the one most terms pages get wrong, and it matters because a scan can precede the actual delivery, land at a neighbor's, or simply be wrong. If tracking shows delivered and you do not have the package, check the usual places, give it one to two business days, and then email us. We open the claim with the carrier — that is ours to do, not yours.
We will not refuse to help on the strength of a scan alone, and we will not ask you to prove a negative.
11. It arrived damaged, defective, or is the wrong item
Email us with your order number and photographs of the item, the outer packaging, and the shipping label. Take them before the box is recycled: those three are the basis of our claim against the carrier.
They are evidence for our claim, not a condition of yours. If you no longer have the packaging, we still handle it.
You choose: a replacement or a refund. We pay return shipping, and you get our decision without waiting for the carrier claim to finish.
12. You changed your mind
Our return policy sets the window, how to start a return, and who pays return postage. It is part of these terms.
Two things we will not do, whatever that policy says elsewhere: make a refund conditional on our "approval" of a return you were entitled to make, or apply a fixed percentage deduction. If a deduction is ever warranted, it reflects actual lost value and we show you how we got there.
Where we cancel an order or fail to ship it, the original shipping charge comes back too.
13. You dispute a charge with your card issuer
You have that right, and federal law protects it — generally 60 days from the statement on which the charge appeared (Fair Credit Billing Act; Regulation Z, 12 C.F.R. § 1026.13).
We would rather hear from you first, because we can usually resolve it in a day and a chargeback takes weeks. But using it is not a breach of these terms, and we will not treat it as one.
14. Limits on what we owe
To the maximum extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, and our total liability on any claim will not exceed what you paid for the product that the claim is about.
These limits do not apply to our own fraud or willful misconduct, to personal injury, to anything a state does not permit us to limit, or to the warranties in section 7.
Part 5 — The rules about these rules
15. Changes
We may update these terms. The current version is always on this page with the date at the top.
The version that applied when you placed your order governs that order. Changes never operate retroactively.
We do not ask you to monitor this page, and we do not treat your continued use of the site as agreement to a material change. When we change something significant, we say so on the site.
16. Governing law and where disputes go
These terms and any sale under them are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.
This does not take away protections your own state gives you, and it does not move the case away from you. You may bring a claim where you live, including in small claims court, and the Florida Deceptive and Unfair Trade Practices Act (Fla. Stat. § 501.201 et seq.) remains available.
Before anything formal, email us and tell us what outcome you think is right. Most things end there. If they do not, nothing about having asked first costs you anything.
17. Privacy, and state privacy rights
How we handle personal information is in our privacy policy, which forms part of these terms.
Residents of California and several other states have additional rights over their personal information — access, deletion, correction, and the right to opt out of certain sharing. Those rights, and how to use them, are in the privacy policy.
18. Electronic communications
You agree that emails, notices, and confirmations we send satisfy any legal requirement that a communication be in writing (ESIGN Act, 15 U.S.C. § 7001). Order confirmations, shipping notices, and replies to your questions are part of the contract, not marketing, and they continue regardless of whether you are subscribed to anything.
19. Our content
The text, images, product photography, logos, and layout on this site belong to Plushley LLC or are used with permission. You may use the site for your own, non-commercial purposes. Copying, redistributing, or exploiting the content commercially requires our written permission.
Links to other sites are provided for convenience; we do not control them and are not responsible for their content or practices.
20. General
If a provision is held invalid or unenforceable, it is narrowed to the minimum extent necessary and the rest stands.
Alongside these terms, our privacy policy, shipping policy, and return policy apply. If they conflict on any point, you may rely on whichever provision is most favorable to you.
Our not enforcing a provision immediately does not waive it. You may not transfer your rights under the contract without our consent.
There is no entire-agreement clause here. A specific promise we made to you by email about your order is part of your deal, and we are not going to write a term that erases it.
Contact
Company name: Plushley LLC
Address: 1700 W International Speedway Blvd, Daytona Beach, FL 32114, United States
Email: support@plushley.com
Phone: +1 386-253-6783
Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET
Saturday and Sunday: Closed
Response time: Within one business day